We are learning all the time to seek ways to improve and develop new services, ensuring that these reflect the needs of our local communities. These services are designed to reduce future dependence on statutory services, aimed at prevention and early intervention. As a Local Authority Trading Company, we are the first of our kind in Scotland and operate within a contractual framework to deliver services on behalf of Aberdeen City Council, the only shareholder. We are a values led company, which aligns a public sector ethos with a private sector discipline, with a strong social conscience. Comprising of two companies, Bon Accord Care Ltd and Bon Accord Support Services Ltd, we started trading on August 1st 2013.
Our mission and vision
"Working together for your five star service".
Our vision is to create positive everyday experiences for the people we support; helping them to reach their full potential and lead independent lives, where their aspirations and desired outcomes unite.
Our values are our founding principles and continue to define us and all that we do:
We listen and respond to our customers.
We always give our best.
We work effectively and efficiently.
We respect the dignity & diversity of everyone, & always uphold their rights.
We take pride in everything we do.
We create and lead on change.
We have a fully trained, flexible and passionate team that share the same values, are committed to making a difference and place service users at the heart of everything we do. Our current team of more than 900 people deliver our services on a daily basis and respond quickly to ensure that support is in place as and when needed.
Our Board of Directors
Internal governance is through our board, which meets eight times per year, and consists of the Chairman, Managing Director, Finance Director and three Non-Executive Directors.
Peter Murray, Chair
I was absolutely delighted to be given the opportunity to take on the role of Chair of Bon Accord Care. As an Aberdonian I am particularly pleased to try and offer something back to the communities of Aberdeen for all of the benefits I received when living and working in the Aberdeen area. I spent my early working life as a heating engineer before joining the Grampian fire service. Having spent 26 terrific years there I was then successful in securing a role as Assistant Chief Officer in the new single Scottish fire and rescue service which took me away from Aberdeen for the first time. When I retired from the fire service in 2016, I took up a role as a Non-Executive Director in NHS Lothian. That led me to a variety of other roles including chairing the East Lothian IJB and being a member of Edinburgh IJB. These experiences have given me a terrific insight into the challenges of the health and social care world.
My aspirations in taking on this role are very straight forward. I want Bon Accord Care to be renowned for the level of care it provides, for the support and care it provides for its staff and for the willingness to continue to learn and adapt to ensure we provide services fit for the demands placed on the organisation. I very much look forward to the time, in the not too distant future, when I can get to meet the staff and hear first-hand how we can all work together to achieve the aspirations I have cited.
In the meantime, thank you to all the staff for all your efforts in providing the care that you do. The COVID pandemic has been difficult for everyone. It would have been so much harder without the contribution the staff in Bon Accord Care have made, often below the radar, looking after the most vulnerable members of the Aberdeen communities.
Neil Gauld, Finance Director
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Our senior management team has the perfect blend of practical social care experience and business growth success to lead the way for change.
They are motivated by the quest to maximise services’ potential through empowering staff, engaging effectively with service users, allowing flexibility in the delivery of services and encouraging the development of new and innovative approaches. They are committed to delivering service, quality and value to service users and our shareholders.
Alison Wills - Operations Director – South & West
Nicola Dinnie - Operations Director – Kingswells & Rosewell
Daniel Whiting - Operations Director - North and Central Locality
Sue Ross, Non-Executive Director
I am a trained and registered social worker, having worked in local authorities and the NHS throughout the UK for the last 40 years. I led the creation of social care services as Director of Social Work in East Renfrewshire after local government reorganisation in Scotland in 1995 and went on in 2001 to establish the first Primary Care Trust in York, where I was responsible for community hospitals, mental health services, and primary and community care services for half a million population with a budget in excess of £300 million a year.
Since then I have been a Director of Children and Adults services in local authorities in England and Wales and, in 2006, I became Director of Community Services in East Lothian where I live. I have run by own company since 2009 providing interim management and consultancy social care services throughout the UK and have run services and provided consultancy in places as varied as Argyll and Bute, Ceredigion, West Berkshire, 2 London Boroughs, Calderdale, South Tyneside, Bournemouth, Herefordshire and the Falkland Islands.
I have been an Independent Chair of 4 Adult Safeguarding Boards and am currently Chair of Oxfordshire’s Board. I have been a trustee of Affinity Trust since 2011 and am a member of the Football Association’s Safeguarding Review Panel. I have written books on social work practice and management and am a qualified coach and mentor. I am dedicated to assisting social workers, care staff and their managers provide the highest standards of social and health care to those who need it.
Khyber Alam, Non-Executive Director
I trained as a Doctor back in 1998, going on to complete my GP training in Aberdeen. I developed a specialist interest in Digital health and see this as having the potential of addressing health inequalities, whilst at the same time recognising the challenges around Digital Inclusion. I am a foundational Fellow of the Australasian Institute of Digital Health, as well as a Fellow of the Faculty of Clinical Informatics. I was also awarded a Fellowship by the Royal College of GP's for my contribution to Primary care.
I have extensive experience in service development and innovation in primary care, where I have been instrumental in transforming failing Practices into models of care emulated regionally. I continue to work in General Practice, as well as an Associate Medical Director in the NHS. My experience in the healthcare sector has allowed me to have an in-depth understanding of the entire patient journey. I see health and care as part of one continuum, and as a 'coal face' GP I have an appreciation for the difference an organisation like Bon Accord Care makes to the most vulnerable in society, as well as recognising the need for more cross-sectoral collaboration.
I am excited by the prospect of being a board member with Bon Accord Care, which I see as a company with which I share the same core values. I see real opportunities to better integrate health and care, putting citizens at the centre of everything we do, with the resulting better health and well-being outcomes.
Fiona Francey, Non-Executive Director
I am delighted to work for Bon Accord Care as a Board Member, I was attracted to the role primarily as the values of this company reflect my own. My focus over my NHS career has been to support those needing care and their families; and those delivering care to achieve the highest standards. I have worked within the NHS for the past 40 years and bring a range of experience to the role, including from both registered nursing and senior management portfolios. I am stepping out from NHS work from the end of March 2021 and am excited to assist the BAC teams to continue to deliver for the communities in Aberdeen.