Coronavirus (COVID-19) Bon Accord Care Response

At Bon Accord Care, we care deeply about our employees, the people we support and their families, our communities, and their health, safety and wellbeing remain our top priority.

We are focused on ensuring the right information and resources are available; closely following the recommendations of Health Protection Scotland, National and Scottish Government guidelines, in collaboration with our key partners.  

Whilst this is an evolving and challenging situation that changes day-to-day, we are taking the appropriate steps and continue to actively monitor the impact COVID-19 may have on the people and the communities we support.

How we are helping to support those who use our services

We are providing support, guidance, information and reassurance to the people we support through regular website updates, briefings and through our teams.

Guidance on how to look after yourself, during this challenging time, is available.

We are also coordinating the kind offers of help from volunteers and other companies to assist, where possible. For example, drivers to either transport essential supplies or staff to their place of work, going shopping or collecting medication and other errands, phone support to chat with those that have become socially isolated or for daily welfare checks.

If you require further information or would like to contact us, please email

Service updates

Bon Accord Care is an integral part of delivering health and social care in Aberdeen and we are working closely with Aberdeen City Health and Social Care Partnership and Aberdeen City Council to provide a response to the coronavirus outbreak.

Our focus is on delivering critical services to ensure the people we support are kept safe and well, and as a result some services and the way we deliver them may be impacted, including day services, care home visits, and face to face professional assessments and clinics.

In partnership with Aberdeen City Council’s Housing Team and Aberdeen City Health and Social Care Partnership, there are additional measures in place to manage the spread of the outbreak including:

Common Rooms – access to common rooms is currently not possible.

Dining rooms – complexes that have dining rooms where lunch is served for tenants have closed.  Arrangements are being made to deliver these meals to tenant’s properties where required and information will be available on accessing community meals.

Social Distancing is being advised to reduce the social interaction between people and help reduce the transmission of Coronavirus.

Housing Support - there may be a reduction in staff present within complexes as partners continue to deal with the outbreak. However, residents can still access assistance through the community alarm function within properties.  

Repairs – Some repairs may be delayed, but any emergency repairs will be undertaken within communal areas and tenant’s properties.

We will be updating our website regularly with changes to our services and guidance and we thank you for your patience, understanding and support during this unprecedented time.

Visiting guidance

We will make every effort to support essential visits, where it is possible to do so safely.  To enable this, we are closely following the guidance provided by the Scottish Government and our Health Protection colleagues, aimed at minimising the risk to residents, staff, and visitors.

COVID-19 Information for Care Home Visiting

Our COVID-19 policies and procedures are informed by Scottish Government guidance, which, due to the nature of the virus, is subject to frequent change.  For the most up to date information, we recommend calling the care home you require information about directly.  They will inform you of their current status and if able to, can help you to arrange a visit, which needs to be pre-booked.   Each home can provide direction in relation to bringing gifts, PPE, testing and answer any other questions you might have. Contact numbers for each of our care homes are:

Clashieknowe: 01224 821463

Fergus House: 01224 724147

Balnagask House: 01224 871158

Rosewell House: 01224 789555

Kingswells Care Home: 01224 346850

How we are helping our team of people

A very special thanks goes to our team of people for their continued commitment, compassion, innovation and extraordinary efforts at this challenging time to provide support to those in our care.

In the coming weeks and months, it will be our great team of people that will allow us to meet the challenges presented by the coronavirus outbreak.

We closely monitor the advice of Health Protection Scotland, National and Scottish Governments to regularly issue updates on the situation to all our staff, and are committed to supporting them, ensuring their health, safety and wellbeing is of upmost importance.

We thank you for your patience, understanding and support during this unprecedented time.

For general information about COVID-19, visit NHS Inform:

If you think that you or someone you know might have COVID-19, visit the NHS self help guide:

If you have any general queries, please contact Bon Accord Care in the usual way.

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