Phone Calls re Telecare Alarms

Is a family member a Telecare User?


We have received reports of telecare users being contacted and asked to buy a new alarm system. The caller tells them that their system will no longer work.


This is not true. The alarm will not need an upgrade. It is a scam to get vulnerable people to hand over their bank details.


If you are talking to a Telecare User, consider talking about nuisance calls. The following information may be helpful:

  • People can sign up to the Telephone Preference Service for FREE either online or by calling 0345 070 0707;
  • Many home phone providers offer services (some of which are free) to block unwanted calls e.g. BT Call Protect , Talk Talk's Call Safe;
  • Unwanted calls can be blocked using built-in call blocking features on home or mobile phones;
  • There is a range of standalone devices that can be used to block/ monitor calls;
  • For more information on potential solutions check out Which’s article on How to block nuisance calls


When advising telecare service users about any call blocking options, it is important to ensure that they know to include their telecare service numbers in their “trusted”/ “safe” numbers.






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