Is a family member a Telecare User?
We have received reports of telecare users being contacted and asked to buy a new alarm system. The caller tells them that their system will no longer work.
This is not true. The alarm will not need an upgrade. It is a scam to get vulnerable people to hand over their bank details.
If you are talking to a Telecare User, consider talking about nuisance calls. The following information may be helpful:
When advising telecare service users about any call blocking options, it is important to ensure that they know to include their telecare service numbers in their “trusted”/ “safe” numbers.