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Visiting Family in Bon Accord Care Homes

At Bon Accord Care, we care deeply about our employees, the people we support and their families, our communities, and their health, safety and wellbeing remain our top priority.

Following the recent lifting of most COVID restrictions within the community we have been asked by many relatives to confirm how this affects people living in our care homes and their visitors. 

Please be assured we continue to recognise the importance of maintaining relationships with family and friends, with open visiting within our service where you can visit the care home anytime out with mealtimes.

COVID remains a risk to those who are vulnerable including many of the people who live within the service.  This means we have a responsibility to continue taking sensible precautions in line with guidance to reduce the risk of introducing COVID within the home.  These include –

  • Asking all visitors to answer some basic screening questions before entry to ensure anyone visiting our care homes, is free of COVID symptoms.
  • Asking all visitors to wear a surgical mask (provided in the service) during your visit.
  • Strongly encouraging all visitors to take an LFD test prior to their arrival.

Scottish government have made arrangements to ensure that visitors to care homes can still access free LFD test kits for this purpose. 

Once you have a result, it has to be recorded online at https://nhsnss.service-now.com/covidtesting  or by calling 119.

If you haven’t taken a test at your home, you will be asked to take a test within the service prior to meeting your relative. Once you have the result, it will be recorded and you can proceed with your visit. If your result is positive, you will have to postpone your visit, and isolate as per government guidance. Please note that being tested at the care home, may take up to thirty minutes and so we would ask you to consider continuing to order and take tests prior to arrival where possible.

If you wish more information or have any questions, please do not hesitate to contact the care home where our team will be happy to help.

Each home can provide direction in relation to bringing gifts, PPE, testing and answer any other questions you might have. Contact numbers for each of our care homes are:

Clashieknowe: 01224 821463

Fergus House: 01224 724147

Balnagask House: 01224 871158

Rosewell House: 01224 789555

Kingswells Care Home: 01224 346850


We thank you for your patience, understanding and support during this unprecedented time.

For general information about COVID-19, visit NHS Inform: https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-192

If you think that you or someone you know might have COVID-19, visit the NHS self help guide: https://www.nhsinform.scot/self-help-guides/self-help-guide-coronavirus-covid-19

If you have any general queries, please contact Bon Accord Care in the usual way.

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